Transforming Travel Agent Experiences with Sabre Red

Leading Sabre’s UX for Travel Agent Solutions

As the UX Manager at Sabre, our team kickstarted the transformation of our travel agent software, Sabre Red. This comprehensive initiative involved extensive collaboration with engineering, design system development, prototype testing with travel agents, and the launch of an intuitive UX/UI, significantly elevating travel agents' productivity and satisfaction.

Collaborative Engineering

  • Integration and Feasibility: Worked closely with engineering teams to align design ambitions with technical possibilities, ensuring smooth and effective implementation of innovative features.

Unified Design System

  • Cohesive User Experience: Initiated a comprehensive design system, providing consistent, intuitive interactions across the entire suite of tools, simplifying usage and enhancing agent efficiency.

Agent-Centric Prototyping

  • Validated Usability: Conducted prototype testing directly with travel agents, gathering real-world feedback that informed critical improvements, making the platform easier and faster to adopt.

Impactful Results The launch of Sabre Red 360 was praised by travel agents for its significant improvements:

Enhanced Productivity

  • Rapid Adoption: Enabled travel agents to work up to 25% faster and reduced their training time by 50% through an intuitive interface and smarter workflows.

Flexible Accessibility

  • Remote Efficiency: Introduced Sabre Red Web, a browser-based solution allowing travel consultants to manage reservations seamlessly from any location without heavy hardware requirements.

Comprehensive Customization

  • Tailored Experience: Offered extensive workspace customization, aligning closely with each agency's unique business strategies and brand promises, significantly enriching customer experiences.