Jeremy Johnson
customer experience leader

About

Design Leadership.

About Jeremy

Most of my current focus is going into my role as Vice President of Customer Experience for projekt202, a leader in experience-driven application design and development. I’m evangelizing our mission to make software make sense through strategic, experience-driven thinking by working with our leadership and delivery teams to communicate the value we bring to the marketplace. projekt202 is succeeding with companies like Samsung, Mercedes Benz Financial Services, Capital One, The Container Store, and Neiman Marcus. Working with a range of projects from startups to some of the largest organizations in the world in both the B2B and B2C space - these are companies that touch you everyday — if you’re traveling, driving, or shopping — we provide experience-driven results that help businesses succeed.

I'm also passionate about travel, photography, technology, fashion, gaming, watches and iced tea - and I split my non-work time across these activities.

Looking for a bio or headshot? Head over here! »


 

Get in touch

Want to chat? I'm always open to meet over coffee or give a tour of my office. Lunch? I eat as well. Have a question? Want some advice? Done!

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Watch me now

I've been on video a time or two, check out a selection of videos from my talks and on-air experiences.

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Past Experience

 

projekt202

Vice President of Customer Experience
January 2016 - Present

As VP of Customer Experience my role is to lead projekt202’s messaging and communication efforts to help organizations better understand the value of experience-driven application design and development. Working closely with our delivery teams, my job is to help propel projekt202’s mission to make software make sense through strategic, experience-driven thinking.

DIRECTOR OF USER EXPERIENCE
December 2013 - January 2016

Leading the User Experience team for the projekt202 Dallas office I was able to grow the team to one of the largest in the region. With 25+ User Experience Designers working on leading consumer and workplace software including major airlines, retailers and automotive organizations in the Dallas area. projekt202’s process include true insights gathering through modern Human Centered Design practices, validation in our in-house lab, and working with our development team to launch successful products.

 
 

 
 

travelocity

Director of Design & User Experience
April 2012 - December 2013

At Travelocity I ran the User Experience group for our product organization as well as the design group for our media and merchandising teams. I helped set vision, design styles, and lead teams in launching new products on both mobile and desktop. Also reinstated a number of customer centered programs, including a prototype and test feedback loop into the product process.

 
 

 
 

gamestop

Director of User Experience
Sept 2010 - May 2012

At GameStop I was over the creative and product design for the e-commerce site, as well as the digital gaming products. This included a major overhaul of the e-commerce site, and the launch of many new products including a mobile native app and website.

 
 

 

sabre travel network

User Experience Manager
oct 2006 - Aug 2010

At Sabre Travel Network I was over the User Experience team tasked with reinventing how travel agents work. This included creating work critical applications that needed to be powerful as well as easy to use for our agent customers.


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Jeremy on air

Check out Jeremy's video page, or any of the first season episodes of Expose UX to see Jeremy in action: