AI-First Prototype to Reimagine an End-to-End HR, Payroll, and Benefits Platform

I partnered with a long-standing HR technology provider to reimagine their core HR, payroll, and benefits platform through an AI-first, prototype-driven redesign. The new experience is a modern, mobile-first interface layered with intelligent assistance, predictive insights, and automation embedded across key workflows.

The prototype explored intelligent recommendations and automated exception handling to reduce manual effort for HR teams while giving employees clearer, faster paths to what they need.

Benefits & Payroll Hub

  • Seasonal Smart Calendar - Surfaces Open Enrollment and company events with an agenda that adapts to what matters now.

  • Role-Aware Launch Tiles - Benefits, Payroll, HR Resources, Messages, and Employees tiles show only what each user can act on.

  • Universal Command Search - "What can I do here?" search jumps straight to tasks, policies, and forms.

  • White-Label at Scale - Company branding and copy are fully customizable without breaking the layout.

Employee Home

  • Action Inbox - A single "Awaiting Your Action" list for approvals and training, reducing system-hopping.

  • Timely Suggestions (Al) - Agent ranks and explains nudges like "new payslip" or "update contacts"" with dismiss/undo.

  • Quick-Action Ribbon - One-click Org Chart, Request/ Manage Absence, Time-Off Balance, and My Payslips.

  • Top Apps, Auto-Ranked - Frequently used apps bubble up automatically to cut navigation time.

Benefits Decision Copilot

  • Personalized Cost Modeling (AI) - Uses historical claims to pre-fill usage and project total cost with confidence bands.

  • Explainable Recommendation - Shows a confidence score and top drivers (e.g., Rx usage, network needs) for trust at a glance.

  • HSA/FSA Guidance - Suggests contribution amounts with paycheck impact and easy "Accept & Continue."

  • Adjust/Compare in One Flow - Sticky decision bar makes it trivial to tweak assumptions or compare plans before locking in.

Payroll Guardrail

  • Exception-First Dashboard (AI) - Flags anomalies like overtime spikes or location mismatches with reason tags.

  • Auto-Approve at Scale - "Ready to Auto-Approve" safely commits low-risk items using policy + anomaly thresholds.

  • Close-Cycle Progress - A visible timeline (Data Sync / Manager Review / Agent Guardrail / Final Lock) keeps everyone on pace.

  • One-Click Exports - Download an Exceptions CSV for audit or service tickets in seconds.

Claims & Substantiation Workbench

  • Auto-Extraction & Eligibility (AI OCR) - Reads receipts/EOBs, splits line items, and tags what's eligible instantly.

  • Risk-Scored Queue - Prioritizes "High Risk" or "Doc Missing" items; safe claims flow straight through.

  • Agent Assistant Recommendations - Drafts approve/deny rationales with confidence and explainability details.

  • Speedy Finalization - Side-by-side receipt viewer, extracted lines, and one-click Approve/Deny accelerate adjudication.