Hiring for UX — and Why You’d Better Hurry
Originally posted on the projekt202 blog
Business in 2017 is undergoing a transformation, as digital capabilities are harnessed and strategically leveraged to deliver better user experiences. How does this impact today’s companies and what qualities should business leaders expect in software development?projekt202 Vice President of Customer Experience (CX) Jeremy Johnson shares his insights:As businesses are transformed by mobile, increased expectations for ROI, and other factors, they’re ramping up their digital capabilities. This usually starts with development, but soon they realize, without customer understanding or well-designed experiences, they won't meet their user goals and, by extension, their business goals.I’m in the Dallas area and it’s just now reaching that tipping point. I've worked in the user experience (UX) field for more than 15 years. There was a time not that long ago where every software designer in Dallas could fit in a single room. Today, there are many more designers, but really good UX designers – those who have a balance of gathering customer insights, designing great solutions and working with development teams – are hard to find. There are only a few schools in our region that holistically address these areas.
“If companies want to outplay their opponents, they need to genuinely understand their customers and deliver an outstanding user experience every time.